taken from surreys
"
If you decide to claim you will need to provide full
exact location of incident;
time, date and weather;
direction of travel, by foot or vehicle;
sketch of incident location; detail of damage* or injury suffered;
why you believe the highway authority is responsible for the accident.For vehicle claims you may also need to provide:
- proof of vehicle ownership;
- copy of current MOT and Insurance Certificate;
- date of last service;
- any other relevant factors.
* for vehicle damage claims you will need to provide two independent estimates for repair (unless repair was required immediately, eg. broken windscreen).
For personal injury claims, you will need to supply your NI number, date of birth and also earnings details if your claim involves loss of earnings.
When we receive your claim we will:
- acknowledge receipt, and indicate if we have adequate information to investigate the claim within 21 days;
- produce sufficient evidence to refute the claim, or alternatively, accept the claim within a further 90 days.
If the incident has occurred as a result of works carried out on the highway by a utility company or contractor then your claim may be against them and not the highway authority."
Ed make sure you get any of the details now, as they will probably try to contest it, as it will come out of their pot, rather than a road fund, or suggest you take it up with your own insurance, in some cases i would agree, however that hole looks like a joke, someone on a bike / very low vehicle, could have had a nasty off.
my advice is get a quote, but don't go overboard, if it gets contested it may be seen as you "trying it on" rather than claiming properly.
