Hello Rob,
Thank you for contacting us regarding the seller "chorus09" from whom
you won the car parts (item 120399128175). I understand that this
seller refused to send the item.
Since the seller is refusing to sell the item, even though you won the
auction, this is a breach of our Seller Non-Performance policy. Just as
you are obliged to pay for an item you win, the seller is obliged to
sell it to you. To read our policy, copy this link into a new browser
window:
http://pages.ebay.co.uk/help/policies/seller-non-performance.html
To investigate fully, we'll need to see the full details of the email
you received from the seller informing you that they are cancelling the
sale.
Please reply directly to this email pasting the contents and "header" of
the email into your reply. Every email has a hidden header which gives
information about the email sender and recipient and the email's journey
to its destination. We'll use the header information to verify the
source and contents of the email.
Important:
- Please send the contents and "header" even if the email is in My
Messages. To protect your privacy, we can't view the emails in the My
Messages section of your My eBay.
- Don't send us the email as an attachment. To give us added protection
against computer viruses, we never open attachments.
For instructions on how to find the header in various email programs and
systems, copy this link into a new browser window:
http://www.haltabuse.org/help/headers/index.shtml
Since the seller has made it clear that they won't continue with the
sale and isn't communicating with you, you can leave appropriate
feedback for them to let other members know you had a bad experience
with this member. Be clear and professional in your description of what
you feel went wrong.
Please be informed that the option to phone the seller is still open.
It's likely you'll be able to work out a solution together. Here's how
to request their phone number:
1. Click "Advanced Search" at the top of the eBay homepage.
2. Click "Find Contact Information" on the left-hand side of the page.
3. Enter the item number for the relevant purchase. You can find the
item number in My eBay. Click "Search".
We'll then send you an automatic email with the seller's contact
details. Please be aware that we'll send the seller your contact details
at the same time. We feel it maintains trust and fairness on eBay if
members are made aware when other members request their contact
information.
Rob, as always, my goal is to help you with your concern as quickly and
accurately as possible. I wish you the best of luck in your future
transactions on eBay.
Kind regards,
Keith Rutters
eBay Trust & Safety
