ok,, so a 5 or so minute phone call.
At first they said if it's faulty it will need to be returned with MY money, they will then send it off to be "examined". IF it's deemed faulty I will finally be refunded postage and a replacement sent out. How long will that take? I don't have the time or money!
Getting irate at this point, so I send them the pic over eBay. Tell the chap on the phone and he puts me on hold to speak to his supervisor. After a few minutes he says it does look faulty and he needs to call the supplier to check if it's correct. He said to expect a call back in 10-15minutes.
I have a funny feeling that they will say it IS supposed to be an angle, but it still isn't flush! I could grind it down myself, so long as the angle is right.
Annoyingly I bought a backbox earlier on eBay, guess who from? Yep...